Substitution Policy  
 

First and foremost, you can trust us.  We read between the lines on every order to make sure we can succeed at exceeding your expectations.  If we are not sure if a subsitution will be acceptable to you, we will contact you first for your approval.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.